Terms and Conditions
Rates: All rates are subject to state and local tax rates; an 11% tax rate applies to all fees, including late fees and cancellation fees. There is a 5 night minimum in May and September, and a 6 night minimum in June, July and August. An additional preparation fee of $75.00 will be charged for rentals that are under 6 nights.
Reservations:
· A down payment of 50%is required to guarantee a reservation on all rentals.
· Estimated charges for the trip are due in full 21 days prior to the pickup date.
· If today is less than 21 days from the pick-up date, full payment is due now.
· No reservations are accepted less than 5 days prior to rental.
· Explore Alaska RV Rentals accepts Visa, MasterCard, Discover, American Express, cash, cashier’s checks, and money orders. Personal Checks are not accepted less than 14 days prior to departure.
· A down payment of 50%is required to guarantee a reservation on all rentals.
· Estimated charges for the trip are due in full 21 days prior to the pickup date.
· If today is less than 21 days from the pick-up date, full payment is due now.
· No reservations are accepted less than 5 days prior to rental.
· Explore Alaska RV Rentals accepts Visa, MasterCard, Discover, American Express, cash, cashier’s checks, and money orders. Personal Checks are not accepted less than 14 days prior to departure.
Pickup and Return Policy: All vehicles are available for pick up and drop off between our normal business hours of 9AM and 6PM. Weekends and holidays follow these same times. We will make every effort to be as flexible as possible to meet your schedule if you prefer a pick up or drop off outside of these hours. There is no time credit for arriving late to pick up a unit, or refunds if you return the unit earlier than the date or time due in. Free shuttle service is also provided for your party the day of pick up and drop off within the city of Anchorage.
Other Items: Gasoline and propane tanks are released full and must returned full. If not, the renter will be charged a $25.00 service charge to fill the gasoline tank plus the cost of gas at $6.00 per gallon. A $25.00 service charge will also be levied to fill the propane at $5.00 per gallon. A dumping fee of $55.00 will be charged if the holding tanks are not empty upon return. We are conveniently located less than 2 miles from a 24-hour gas station which provides all of these services.
Mileage: UNLIMITED
Generator Use: UNLIMITED
Awning Use Policy: Use of the mechanical awning is at the renter’s discretion. If renter utilizes the awning and it is damaged, renter is entirely responsible for awning repair and/or replacement expense.
Pet and Smoking Policy: No pets, smoking, or freshly caught fish will be allowed in any rental units. Any evidence of any violation (including campfire smoke) will result in a $500 deep cleaning fee.
Cleaning:
We only request that the
interior be tidied up upon returning the unit (no dirty dishes in sink,
counters wiped down, floors swept). All of the cleaning supplies needed are
provided in each rental. We understand that sometimes this may not be feasible
for all of our guests to return the units clean. If you are unable to clean the
RV's interior, you will be charged a cleaning fee billed at $90.00 per hour, billed in 30
minute increments, with a half hour minimum charge. Please refer to our Cleaning Information Sheet under our Forms tab should you want more detailed information on this.
Cancellation Fees: From the date of the reservation to 21 days prior to the pickup date, Explore Alaska RV Rentals will refund the down payment less a $35 processing fee. For cancellations made less than 21 days from pickup date, the advance payment becomes non-refundable, but can be used as a credit towards a future rental within 1 year with Explore Alaska RV Rentals.
If you feel there is a possibility of cancellation, we suggest purchasing Travel Insurance from a third party provider. Travel insurance can provide you coverage for medical expenses, trip cancellation/interruption, baggage damage, medical evacuation, and much more. It can provide coverage for airfare, campground reservations or any advance payments you make with tours or activities. The cost is very reasonable and gives you peace of mind when traveling.
If you feel there is a possibility of cancellation, we suggest purchasing Travel Insurance from a third party provider. Travel insurance can provide you coverage for medical expenses, trip cancellation/interruption, baggage damage, medical evacuation, and much more. It can provide coverage for airfare, campground reservations or any advance payments you make with tours or activities. The cost is very reasonable and gives you peace of mind when traveling.
Security Deposit: There is an additional $500 security deposit charged the day of pickup. This is fully refunded within 14 days of unit return if the terms of the rental agreement are met and there are no problems or damages. Renter agrees and understands that the unit cannot be returned in a less clean condition than when it left and there must not be any interior or exterior damage or fees will be incurred. Please refer to the Contract Rental Terms and Conditions.
Renter and Driver Requirements:
· All drivers must be minimum 25 years of age at time of rental, and possess valid drivers license.
· Renter must be present, and provide a major credit card and picture identification at time of pick-up.
· Renter’s identification name must match name on credit card being used to pay for rental
· Only Authorized Driver(s) are permitted to drive & operate the motor home. Authorized drivers are defined as only those drivers expressly listed and designated as authorized drivers within this contract. Renter relieves the rental company and its insurance carrier(s) of any liability incurred while the motor home is driven or operated by anyone other than an authorized driver. We will need a copy of all drivers licenses prior to departure. All drivers must be present at the time of departure.
· All drivers must be minimum 25 years of age at time of rental, and possess valid drivers license.
· Renter must be present, and provide a major credit card and picture identification at time of pick-up.
· Renter’s identification name must match name on credit card being used to pay for rental
· Only Authorized Driver(s) are permitted to drive & operate the motor home. Authorized drivers are defined as only those drivers expressly listed and designated as authorized drivers within this contract. Renter relieves the rental company and its insurance carrier(s) of any liability incurred while the motor home is driven or operated by anyone other than an authorized driver. We will need a copy of all drivers licenses prior to departure. All drivers must be present at the time of departure.
Insurance: You
are responsible for all damage or loss you cause to others. We will request a
binder listing us as additional insured through your own personal insurance. You agree to provide auto liability, collision
and comprehensive insurance covering you, us, and the Vehicle. Where State law
requires us to provide auto liability insurance, or if you have no auto
liability insurance, we provide auto liability insurance (the “Policy”) that is
secondary to any other valid and collectible insurance, whether primary,
secondary, excess or contingent. The Policy provides bodily injury and property
damage liability coverage with limits no higher than minimum levels prescribed
by the financial responsibility laws of the State whose laws apply to the loss.
You and we reject PIP, medical payments, no-fault and uninsured and
under-insured motorist coverage, where permitted by law. Coverage is void if
you violate the terms of this Agreement or if you fail to cooperate in any loss
investigation conducted by us, or our insurer. The Policy does not cover losses
caused by drivers of the Vehicle who are not Authorized Drivers. You have the
option to purchase RV Supplemental Liability Insurance (SLI) for an additional
$12.95/day, and Personal Accident/Personal Effects Insurance (PAI/PEI) for an
additional $4.95/day. Both can be purchased at www.MBASLI.com.
Additional insurance coverage is recommended, but not required. Please visit
our Forms page for more information on both of these coverages.
Apprehensive about driving an RV? Check out our "Driving a Motorhome - Not Difficult, Just Different" information sheet under our Forms page.
Apprehensive about driving an RV? Check out our "Driving a Motorhome - Not Difficult, Just Different" information sheet under our Forms page.
Gravel Roads: Traveling on gravel roads is prohibited by our insurance company. This includes the Denali Highway and Dalton Highway. Gravel roads in Alaska cannot be avoided, as most campgrounds and driveways are gravel. The insurance coverage DOES exclude the “unpaved highways” and wants you to avoid the unmaintained, washboard roads. If damage of any kind occurs on a gravel road, the rental customer is 100% responsible for the cost of repair (this includes mechanical failures).
Repairs: While our motorhomes are newer and on a schedule of regular maintenance, small mechanical failures are of course possible on any vehicle regardless of age. Should repairs be required, anything up to $100 may be done without authorization and will be reimbursed, unless the damage is caused by the renter. For amounts over $100, Explore Alaska RVs will need to be informed in advance and provide authorization. Please save and submit all receipts for repairs along with replacement parts for reimbursement. Refunds will not be made without receipts and without replacement parts. We have also designed a Vacation Saver Policy to help you back on the road as quickly as possible in the unlikely event that you may experience mechanical difficulties with the vehicle. Please visit our Forms page to view details of this policy which is included with every rental.
Day of Departure: It will take about 30 - 60 MINUTES to sign the papers, perform the comprehensive interior and exterior orientation and familiarization walk through that will instruct you on the safe use of our vehicle.
Please Note: We reserve the right to refuse any applicant at our discretion.